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Digital Accessibility Statement

As the operator of this website, English Romance Service GmbH is committed to making its web presence as accessible as possible. This statement provides information about the current state of digital accessibility and – where applicable – about the services offered on this website within the meaning of the German Accessibility Improvement Act (BFSG).

1. Description of the Service

Where an online shop or a comparable ordering function is operated via this website, the service offered comprises the following: visitors can select products, view information about them, add them to the shopping cart and purchase them as part of an ordering process.

2. Notes on the Process

Where such an ordering function is available, use proceeds as follows: product selection, placement in the shopping cart, entry of shipping and payment details at checkout, and receipt of an order confirmation. Payment is made using the payment methods specified at checkout, and shipping via the options listed there.

3. Conformity Status

  • This website is partially accessible in terms of the relevant requirements (including WCAG 2.1 AA). The features implemented include:
  • Page display that can be enlarged or reduced using the browser functions (Windows: "Ctrl" + "+"/"-", macOS: "Cmd" + "+"/"-")
  • Responsive display on all devices
  • Use of browser-based read-aloud functions is possible
  • High-contrast design or a contrast mode via a button for visually impaired users
  • Subtitles for video content

4. Known Accessibility Limitations

Despite our efforts, it may happen that individual items of content are not yet fully accessible, in particular:

  • Documents/forms (older PDFs)
  • Controls without alternative text
  • Videos without subtitles
  • Tables and text structure

5. Feedback Mechanism

Have you noticed any barriers when accessing our digital content? We welcome your feedback.

Dear visitor,
this form is intended exclusively for questions regarding the digital accessibility of our website. For questions about our services or products, please use our contact form.

6. Enforcement Procedure

Where the requirements of the BFSG apply to the services offered on this website, and you are not satisfied with our response or do not receive a reply, you can contact the competent market surveillance authority:

Market Surveillance Body of the German Federal States for the Accessibility of Products and Services (MLBF AöR)
Carl-Miller-Str. 6, 39112 Magdeburg, Germany
Phone: +49 391 567 6970
Email:

7. Preparation of this Statement

This statement was initially created on 1 July 2024 and is revised on an ongoing basis.

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